Returns & Refunds

You may request a return within 30 days after receiving your order. This window applies to the return request; contact us before sending the product back.

Change-of-mind requests, including a product you do not like, are handled as returns rather than warranty claims.

Contact our support team with your order number, purchase channel, delivery date, product model and reason for the request. For a damaged, faulty or incorrect item, include a clear description and photos or video where available.

If you would prefer an exchange, mention the model and power version you need. Availability and the next steps will be confirmed by support; an exchange is not guaranteed before review.

Wait for support to confirm the return instructions and destination. Do not send a return to an address printed on the packaging without confirmation. Keep the product and any included accessories together and package them securely. Keep your shipment receipt and tracking number.

For non-quality-related returns, including change of mind, the customer pays the return shipping costs.

For a quality-related issue, contact support before paying for return shipping. The applicable shipping arrangement must be confirmed with your return instructions.

After the returned product is received, it will be inspected. Once inspection is passed and the refund is approved, we will initiate the refund within 7 business days.

The time your bank or payment provider takes to post the refund is additional to this period. Contact support if you have not received a refund update, and include the order number and return tracking information.

If you purchased through Amazon or another retailer, start the request through that retailer’s order system and follow the terms that apply to that purchase. Amazon fulfillment of a SOTHING Store order does not turn it into an Amazon marketplace order.

This voluntary return policy does not limit rights that cannot be excluded under applicable consumer law.